Refund & Cancellation Policy

This Privacy Policy describes how Respolife ( "Respolife") uses personal data collected or received from Independent Business Owners and Preferred Consultant. It describes how we may collect or receive your personal data, the types of personal data we may collect, and how we use, share and protect these data, how long we keep these data, your rights, and how you can contact us about our privacy practices.

TARGET AUDIENCE:
Unless otherwise specified, this site is intended for two categories of people i.e.
IBOs (Independent Business Owners)
PCs (Preferred Consultant)

How We May Collect or Receive Personal Data from You:
Registration: Respolife collects your personal data through the registration form that you complete and send to us in paper form or electronically through the www.respolife.com (the "Website") to become an IBO or PC.
Logged in as a IBO or PC. If you are logged in on the Website as a IBO or PC. We may collect your personal data from you, such as, when you order products or services.

Contacting Us:
You may also choose to give your personal data and other information to us through various communication channels provided on the "Contact Us" webpage of the Website, such as, Respolife e-mail addresses, telephone numbers or online forms.

The Types of Personal Data We May Collect:
We may collect the following personal data from you:
a. Contact information (e.g., name, postal and e-mail address, fax number and phone number);
b. Gender, age, nationality, date and place of birth;
c. Marital Status
d. IBO or PC. registration number, username;
e. Self attested copy of Aadhar card;
f. Self attested copy of Pan card and Voter ID;
g. Passport details (including number, issue date, issue place and expiration date) and National ID number to the extent permitted or required by applicable law;
h. IBO or PC. performance information (e.g., class, status, group and personal qualifications and financial/bonus history);
i. Product preferences, purchasing habits, purchasing history and spending behavior;
j. Communication preferences; and
k. Your website usage, IP-address, browser type and operating system.

The Types of Sensitive Personal Data We May Collect:
We may collect the following Sensitive personal data from you:
a) Passwords for accessing our Site
b) Payment information (e.g., such as bank account or credit card numbers);
c) We may collect other personal data in exceptional circumstances only. If we do need to process such personal data about you, we will make sure that there is a valid legal basis for doing so (e.g. your explicit consent).

How We Use the Personal and Sensitive Data We Collect:
We may use the information we obtain about you to:
To manage your registration as a IBO or PC.
Create and manage your online account and respond to your inquiries;
Process your orders of products or services;
Communicate with you (e.g., about products or services that we offer, or intend to offer);
Operate, test and improve our business, including by:
Operate, test and improve our business, including by:
Evaluating your satisfaction with our current communications, materials, products and/or services;
Developing new products and services and determining the effectiveness of our advertising;
Tracking and analyzing your use of products, materials and/or services;
Track, document and analyze your line of sponsorship;
Assessing your performance under your Respolife Business or Registration Agreement with us;
In case of a IBO, give business performance information to you (e.g., information on your line of sponsorship, purchase volumes, earned bonuses, levels of awards,
    your referring IBO or, and your upline IBO under the Respolife Business Plan;
In case of a IBO, provide your name, address, telephone number or e-mail address to IBOs in both your upline and your downline.;
In case of a PC, provide information to you related to your purchases and under the loyalty program;
In case of PC, your name, address, telephone number or e-mail address to your Servicing IBo or and other IBOs in his up line;
Perform accounting, auditing, billing and collection activities;
Enforce contractual terms and conditions;
Protect against and prevent fraud, unauthorized transactions, claims and other liabilities; and
Comply with applicable legal requirements, industry standards and our policies.
If you choose not to give your personal data or withdraw consent in writing subsequently, we may not be able to give the above services and reserve the right to terminate the IBO or PC contract with you.

How We May Share Personal and Sensitive Data:
a. Respolife does not sell, rent or trade or publish your personal and sensitive data except as required by law. Respolife may share your personal and sensitive data only with: Entities within the Respolife group to whom it is reasonably necessary or desirable for Respolife to show personal and Sensitive data;
b. Government authorities or other third parties, if required by law or reasonably necessary to protect the rights, property and safety of others or ourselves.

How We May Share Personal Data:For IBOs
with IBOs in your up line or downline organization, to support your business and/or allow communication about product advice, ordering advice and product information for the products that you order from Respolife and

For PCs
with your Servicing IBOs and his up line IBOs.

How We Protect Personal Data:
Respolife maintain appropriate technical and organizational security safeguards designed to protect the personal data you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

How Long We Retain Personal Data:
Respolife store personal data for as long as necessary to fulfil the purposes for which we collect the data (see above under "How We Use the Personal Data We Collect"), except if required otherwise by law.

You’re Rights:
Your rights under applicable law may include access to the personal data we process about you and the right to have such personal data corrected.

Trademarks :
The trademarks, logos and service marks ("Marks") displayed on the Site are our property and the property of other parties. Users are prohibited from using any Marks without our written permission or third parties, which may own the Marks. We also own "trade-dress" rights to the look and feel of our website, which cannot be replicated, without our permission.

LINKED SITES:
We may provide links and pointers to Internet sites maintained by others ("Third Party Sites"). We are not responsible for the contents of or any products or services offered in such Third Party Sites.

REFUND POLICY:
We are confident about our Respolife products what we sell and we give a FULL MONEY BACK GUARANTEE within 30 days of invoice date. If you are not satisfied with any product you may return it back to us and you will qualify for a full refund, however the shipping charges will be borned by the user.

Refunds Terms & Conditions:
If refund requested after delivery then we refund within 5 working days of product returned back to us and received by the Dispatch team of Respolife.
1) Refund only possible if, the product is delivered back & shipment cost to be borne by the customer.
2) Refund not possible if, the product’s seal is opened.
3) If the goods are delivered in the damaged condition to the customer, then the shipping cost is to be borne by the company. And we will reship the product.
4) No Exchange Policy: Customer can send unopened product back and claim refund.
5) No Cancellation Policy: If, customer cancels midway after product shipped they will have the ship it back and claim refund.
6) If the product order needs to be cancelled due to any reason prior the receipt, shipping charges will not be charged if product not shipped at that point of time.
7) Mode of refund: Would be Fund Transfer i.e. NEFT / RTGS

DISCLAIMER OR LIMITATION OF LIABILITY
Our products are Ayurvedic products. The products, information, services and other content provided on and through this site, including without limitation any products, information, services and other content provided on any Linked Site, are provided for informational purposes only to facilitate discussions with your Healthcare Professional/Beauticians. (Collectively, Cosmetics Professional) regarding use options.
The information provided on this site and Linked Sites, including without limitation information relating to products and treatments is often provided in summary or aggregate form. Please consult your Healthcare Professional / Beauticians.
It is not intended as a substitute for advice from your Healthcare Professionals, Cosmetic Professional, or any information contained on or in any product label or packaging. No healthcare advice, recommendation, or opinion is offered on this web site.
Images used in the website are imaginary representation only. Actual Product may vary.

COPYRIGHTS:
Material on this website, including but not limited to text, images, illustrations, etc. are protected by copyrights which are owned and controlled by us and is the property of the Respolife. All rights in this material are reserved. The information and images presented here may not under any circumstances be reproduced or used without prior written permission. Users may view and download material from this site only for personal, non-commercial home use. Any act to copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way or publicly display material from this website without the written permission of Respolife will constitute an infringement of the Copyright.
You may not use any Respolife logo or other proprietary graphic or trademark as part of the link without express written permission.

Updates to Privacy Policy: Respolife may update this Privacy Policy from time to time. Any updates or changes to the terms and conditions of this Privacy Policy will be posted here on our website www.respolife.com and the date of the newest version posted. Please check back frequently, especially before you submit any Personal and/or Sensitive Information, to see if this Privacy Policy has changed. We will notify you of any significant changes to this Privacy Policy on the relevant Respolife websites, in official Respolife publications, or through other appropriate communication channels. All changes shall be effective from the date of publication, unless otherwise provided in the notification.

Acceptance to this Privacy Policy: By signing the IBO Agreement or the Preferred Consultant Agreement, you acknowledge acceptance of this Privacy Policy in effect at the time of use.

How to Contact Us If you have any comments or inquiries about this Privacy Policy, if you would like to update information we have about you, or to exercise your rights, you may contact our at www.respolife.com